Destination America Testimonials – What our customers have told us
Everyone looks forward to holidays, a big event for most people in the year, and we know that. We will only offer and recommend travel and accommodation arrangements that will bring together a successful trip for all concerned. The flights we book are with the established scheduled airlines and the same applies to car and mini-van rental. The USA is of course well renowned for offering a great welcome to visitors so you can always be assured of a friendly reception. The most important aspect then is to get your accommodation and choice of resorts right. Obviously we all have different budgets and ideas but it is usually fair to say that you get what you pay for. Our web site will concentrate greatly on location and accommodation information, providing the details needed in order to make the best choice. This is particularly true in Florida where there is a vast range and choice of accommodation and resorts.
Accommodation is very often the key factor to the overall success of a holiday. Many self-catering properties do vary in cost and one may well offer better value than another one for the same cost, dependent upon your own needs. If where you stay on holiday is OK then everything else usually falls into place and we strongly recommend that you take your time and make sure you book what you will expect, cutting corners to save on cost may compromise on your expectations, so it may not be worth it - after all you are investing a lot of money into the overall holiday.
A selection of recent reviews about Vista Cay Resort, Orlando, Florida:-
We both had a great time and the property ref 277 was excellent. We thought Vista Cay was in a perfect location, beautifully designed and very clean. We were in the Isles of Cay Commons set back from the main Clubhouse but to be honest with you we preferred this as it was much quieter. The apartment was great with a nice view of the lake and the surrounding area. We are already looking forward to returning next July! Thanks again for all your help. Regards, Steve, Merseyside
Would just like to say a big thank you. Your recommendation to stay at Vista Cay Resort was a good choice for myself and my family. Everything was very central for us and we managed to get around even though we were new to it all. The resort is lovely and the staff are too. Thank you once again and I would recommend this resort to anyone and hopefully I will be booking with you again. Kind Regards, Lisa, Middlesborough
We have just returned from our holiday to Orlando, Florida staying at Vista Cay Resort. I just wanted to let you know how delighted we were with the standard of accommodation. We were put in a 3 Bedroom apartment so it was even better than expected. The resort is stunning and the facilities are first class. We normally stay in a hotel but this has spoiled us! The apartment was lovely and we had so much space - home from home! Thanks for all your assistance. Elizabeth, Dunbarton
Just re-booked Vista Cay with you for the 4th time. It's a pleasure doing business with you, we are always 110% satisfied, wouldn't use anyone else. Lil, Ayr
Just wanted to say a big thank you for all your help, our holiday was great, Condo ref 225 was brill, everything went great. The Wilson family, Newport
Thanks very much for all the paperwork. You have made everything very easy for us booking Condo ref 277 - it's been a pleasure. Liz, Lossiemout
A selection of more recent customer feedback:
"With renewed thanks for your excellent service and attention to our booking. We are most impressed!" Phil and Eileen Waters, Lancashire
"That's us home from our holiday to America and I just wanted to let you know how we got on at the accommodation you secured for us. Our first night was spent in Sarasota at the Helmsley Sandcastle Hotel - this was a dream start to our holiday. Next stop was Key West and the Sheraton Suites. We spent a wonderful 4 days here before heading up to Naples. All the good reports you told me about the Bellasera are true. It was then back to familiar territory in the form of Cypress Pointe. Next stop was Tallahassee and Kym the hotel as promised was just across the road from the shopping mall. It was great! Then back to the Homewood Suites where we were given a free up-grade and the attention as usual was first class. I can only thank you most sincerely Kym for your help in organising this wonderful holiday. Every time we pulled up in front of a hotel our standard phrase was 'Kym got it right again". Lorna & Tom Marchbank, Scotland
"I have to say that your Company is one of the best I have ever dealt with. I would recommend you every day of the week". Richard Brown, Kent
"We will most certainly be booking our next Christmas holiday with you, your customer service is second to one, could not fault anything". Kay Matthews, Sheffield
"Many thanks for your efficient service. It really is a pleasure to deal with a Company like Destination America. We are all so much looking forward to our return to Lands End". Dr Milne, Scotland
"We have just returned from our fab Florida Holiday, accommodation booked via yourselves in both Cypress Pointe, Orlando and Sea Breeze Apartments, Maderia Beach (1.5 hours drive from Orlando near to St Pete's). Wow what accommodation. Cypress Pointe was both very spacious and well appointed, clean and well located for Disney World. You do need a car though to get around. Sea Breeze again was very spacious and clean and great location on the beach front (although the pool could be a bit bigger). Both were exceptional value for money and great to stay at.
We would recommend these apartments to anyone thinking of going to Orlando or the Gulf Coast. Thanks to Sharon for her efficient and friendly assistance.
We would recommend Destination America and use you again for future trips. Regards and thanks again" Alistair and Rhona Johnston. Scotland
"Just returned from Florida. As you said, the Townhouse at Windsor Hills was fantastic and we were very happy that you didn't have any Condos available when we tried to book one!!!! Thanks again for all your help and look forward to booking with you again next year. I have also recommended you to several friends and relatives who are planning trips to Florida next year". Paul, Blackpool
"Everything 1st Class. Thank you". Mrs Smith & Family, Angus, Scotland
"Just a few lines to thank you for the great resort we just stayed in at Mystic Dunes - the place was brilliant. We hope to book again in August". The Corten Family, Gwent
"Just a line to say a 'big thank you' for the smooth booking process for Mystic Dunes. We had a wonderful holiday and would recommend the resort and Destination America to friends and family for next time around!" Mr Coate, Somerset
"Hi Kym I want to thank you so much for looking after us we had a beautiful 4 bed executive house over looking the lake it was fab thanks once again speak soon love" Susie Matthews. Cardiff
"Just a note to say thank you for organising our accommodation. We had a lovely time and didn't want to come home. Villas at Island Club was great and there was lots of space in the villa for our 3 yr old to play in! We would definitely go there again or to another one of your villas". Mrs Phillips
"We all feel that we must send you an e-mail to say how pleased we were with both the accommodation and the service that we received from you. The villa at Island Club complex was just as described and pictured on your website but when in front of you appeared so much bigger and homely. Everything that anyone would need was already there and the location was just right for all of Orlando. In the future we would have no worries in coming back to you nor in recommending you". Mr Laird
"Firstly a big THANK YOU. We have just returned from 2 weeks at Windsor Palms, Kissimmee which we thoroughly enjoyed". Mrs Blair
"Just a quick line having now returned from Florida. We stayed in a huge 6 Bedroom, 4 Bathroom Villa, absolutely superb with an obvious massive upgrade on fixtures and fittings, great pool area with pool heat included. If that wasn't all, the following day a large wicker basket with bottles of wine, cheese and several types of biscuits was delivered to the Villa. The service we received was second to none and made our holiday memorable. We are looking forward to going back to Florida in early/mid September and we will be in touch again". Ron & Carol, Merseyside
"I have recently had the pleasure of staying at one of your townhouses at Windsor Palms in Kissimmee. I have visited the area many times but it was my Daughter's 1st visit to the States. I could not have picked a better Company or townhouse so I would just like to say thanks a million on behalf of my Daughter and myself and I would not hesitate in using your Company again". Peter Roose, Denbighshire
"At last we are back down to earth. Just wanted to drop you a review of our experience. I found your website online by chance and decided to call with regards to the Liki Tiki Resort. My advisor was Sharon and she could not have been more helpful. Although she had not been to Liki Tiki herself she did have numerous comments from other satisfied customers. The booking process was easy and she booked our apartment and also our car hire. She explained how to get to the car hire agent and everything was very easy. The tickets arrived no problem and were easy to understand. We had directions to get to the resort which were very straightforward. The actual complex was superb. Everything was clean and the apartment had everything we needed and more. We were also given a number and address of an Agent in Orlando who we could contact should we have any problems. The price is incredible for the facilities at Liki Tiki and an excellent place for families with children. I am definitely going to book up again - hopefully next year and with Sharon as her customer service was exceptional. Three Cheers for Destination America and I recommend you to anyone"!!! Mr & Mrs Williams, Folkestone
"Just a quick note - we had a fabulous time on our vacation and thank you so much for everything. We had no problems at all and the staff and experience at Oak Plantation were amazing. Thank you SO much again - it was ace"! Ns Gillette, Bristol
"Many thanks for all your help". Best Regards Cecilia King & Family, Scotland
"Just wanted to say that the accommodation I booked through you in Florida was excellent! My wife, daughter & I booked the Disney area Winter Special. The accommodation was great, the pool heating brilliant (almost like a hot bath!!!) and the car hire we booked through you was hassle free. If you do the Winter Specials at the same sort of prices again next year, we will definitely be booking with you again!!!" Steve, Vicky & Amy Archer, West Midlands
"Thanks once again Kym for your help in sorting out Disney accommodation in such an efficient and prompt manner in what was an exceptionally tight time scale. Tell David I'll try and give at least 72 hours notice next time!!! Thanks again and all the best from Scotland". Jim Holmes, Scotland
"I just wanted to thank you very, very much. Car rental was good and the Hampton Inn too. What was most wonderful was the house. It was 2 Bedrooms bigger than we asked for and so beautiful and in a good place. The house was clean and the pool really warm. Our family will warmly recommend your service to all our friends. One family is already now planning to use you next Winter". Helen Ojanpera, Finland
"Many thanks for all your help". Best Regards Cecilia King & Family, Scotland
"Just wanted to say that we have just returned from a wonderful holiday in Florida. The Condo at Villas at Island Club was brilliant. Very spacious with three bathrooms - just what we needed with 4 Adults and 2 Kids. Couldn't fault it at all - everything you needed was there. Pool was great, the kids had a ball. Thanks again". Alexia Cookson, Scotland
"Just wanted to say thank you Kym for your friendly advice when we booked our holiday accommodation with you. We have just returned from Florida, the Villas at Island Club was fabulous, a lovely home and easy access to everywhere, just as you said and great value for money. All the family are hoping to join us on holiday for Christmas 2006 and we hope to return to Villa at Island Club again. Thank you very much". With Kind Regards, Lesley & Dennis Gulliver, South Wales
"Hello Kym, Sharon & David, Just a quick note to say thank you for the wonderful service we received from you before and during our trip to America. The villas were excellent. Thank you for all your help in getting the second villa for the last 4 days of our holidays, the communication from yourselves was excellent. I would definitely recommend your Company to friends and family". Yours sincerely, Lorraine Jones, Liverpool
"Hi Kym, Just a quick note to say what an absolutely wonderful condo it was at Villas at Island Club that we rented from you - it really made our honeymoon. It had every appliance going and was spotless. I would like to thank you for all your help in booking this condo and the attraction tickets, the pirates show we got free was a really enjoyable night. The next time that we decide to go to Orlando we will definitely give you a call and will highly recommend you to anybody, Your Company gave first class service and cannot be faulted. Once again, many thanks". Peter & Claire Reynolds, Yorkshire
"Hi Kym, What a lovely surprise when we arrived at Honolulu Airport, we were adorned with garlands, they smelt lovely and lasted many days - that was a lovely thing for you to do. The hotel was a dream especially the gardens. I feel as if I have been halfway around the world with stopovers in Las Vegas and San Francisco. Took a trolley tour in San Francisco which was great and made even better with a reduced price for the over 55's. Ha Ha. Thanks for all your help". Mary Lawrence, Hampshire
"Hi Kym, Yet again everything went perfect - hotels, flights and as for Hawaii could you please pass my praise to David as the hotel was just perfect like something in paradise and it was well worth the extra as he said. We really felt like royalty especially to have someone open the door every time you returned or left the hotel. I was going to mail you from Hawaii but we were so busy and enjoying ourselves I just switched off and before you knew it, it was time to come home. We both had a really good holiday. Once again Kym & David many thanks for the organisation of a perfect holiday". Kind Regards, Les Lawrence, Hampshire
"It was a pleasure to deal with you Kym and I will definitely ring you again for our next trip to the States". Karen Lund, Worcs
"Just a quick line to say thank you for your help in getting us the Florida holiday, everything went to plan, the villas were great, we had a lovely time". Janet & Steve Lodge, Yorkshire
"Just a short note to let you know we had a fantastic holiday at the Liki Tiki Resort in Kissimmee. Thank you again for all your help we had a truly great time". Chris Nower, Essex
"I just wanted to send you a note to thank you for all your hard work in organizing our accommodation. We had an excellent holiday. Weather was perfect throughout, with rain only as we made our way back to the airport. The apartment was in a fantastic location and had everything we needed, we were very happy there and our daughter slept well in her cot that you arranged. She was thoroughly spoiled whilst out in the US which is making our life difficult now we have returned! I actually met the owner by the pool one afternoon and she was also very complimentary about her dealings with you. It's now back to reality in the run up to Xmas. Thanks again for your help, we would not hesitate to use you again or recommend you to others hoping to go to the USA". James Davis, Hertfordshire
"Just a quick note to say "thanks" Sharon, David & Kym for all your help in arranging our holiday - everything has gone smoothly and we are having a great time at Bahama Bay". Alison Walker-Twiste, Manchester
"Just to let you know that the trip to Florida was a total 100% resounding success! Thanks to your attention to detail the arrangements in Orlando were just what was needed and the house on Marco Island was PERFECT. Sun on the pool from 0830 until 1800 hrs. Hot tub to cry for and a pool to match. Can't beat that. Plus it was a super house in an idyllic setting. All the flights took off and arrived on time. The hire car drop off at the airport was much better than parking and getting bussed in. Virgin Atlantic looked after Rosemary's attendance requirements and all in all it was the best trip we've had. Therefore, we have awarded you the 'Clubrax International Travel Agent of the Year' award. Many thanks David & Kym and best wishes from both of us". Brian & Rosemary Fairweather, Berkshire
"What a wonderful job you did for us. Villa superb, pool excellent - all the arrangements went without a hitch. Thank you again." Doreen & Family, Berkshire
