DESTINATION AMERICA FAQs

USING DESTINATION AMERICA

ABOUT DESTINATION AMERICA

  • What is DestinationAmerica.com?

    DestinationAmerica.com lets you watch live streams and full episodes from the Animal Planet in HD on the web, your smartphone or tablet. You can also download our mobile app, Animal Planet GO, on the App Store or on Google Play.

  • What content is included?

    You can watch current episodes from the Animal Planet.

    Additionally, the app and website include a live stream, so you can watch live TV whenever and wherever you want.

  • Do I have to sign-in or subscribe to a package from a TV provider to watch full episodes?

    For most episodes, yes. But a selection of episodes is available without signing in. We frequently update what episodes we offer without signing in, so check back if your favorite series isn't included right now.

  • Who is my TV Provider?

    Your TV provider is the cable, satellite or telecommunications company that you pay a monthly subscription fee to in order to receive Discovery's television networks.

    Don't see your provider listed? Click Here

  • How quickly does a new episode get added to DestinationAmerica.com after it airs on TV?

    More often than not, new episodes will be available the morning (East Coast time) after they air.

  • How long are episodes available in DestinationAmerica.com?

    When something is 28 days away from expiring we will let you know by adding an expiration date to the episode.

  • What devices can I use to watch DestinationAmerica.com?

    DestinationAmerica.com is available on smartphone, tablets, and desktop computers. The Animal Planet GO app is available for iOS and Android and will work with most iOS and Android smartphones and tablets.

    We are working hard to add new devices and platforms so, if your favorite is not listed currently, check back with us.

  • Is closed captioning available on DestinationAmerica.com?

    Yes, closed captioning is available on both Live and on-demand episodes. For more information on online closed captioning, please go here.

ACCESSING LOCKED CONTENT

  • Why do I sometimes get logged out?

    We do our best to keep you logged in so you can watch all your favorite episodes as quickly as possible. However, occasionally, you may be prompted to authenticate again, especially if you’ve been logged in for several weeks or have recently cleared your cache.

  • Why does it say that my subscription doesn't allow me access to locked videos or networks?

    DestinationAmerica.com can only offer you full access to networks that are part of your existing cable, satellite or telecommunications TV package. If you do not subscribe to a package that includes a network, or your provider does not offer a network, you will not be able to watch it through DestinationAmerica.com.

    If you want access to those episodes and channels, or you believe that you have been blocked from that content by mistake, please contact your TV provider.

  • Why are some shows on the live stream blacked out?

    Due to rights restrictions, not all shows are available on all devices.

  • Can I access DestinationAmerica.com while outside of the U.S.?

    At this time, DestinationAmerica.com is only available on U.S. domestic Internet services.

DEVICES AND REQUIREMENTS

  • What mobile devices are the most compatible with DestinationAmerica.com?

    DestinationAmerica.com is optimized for iPhone 5 and above, iPad 3 and above, Samsung Galaxy S4 and above and Samsung Galaxy tablets. DestinationAmerica.com is compatible with devices that support iOS 7 and above and Android 4.1.x and above. The more up-to-date your operating system and the newer your device, the better the DestinationAmerica.com experience will be.

  • What are the requirements for watching on my computer?

    In order to watch DestinationAmerica.com on your laptop or desktop, please be sure you're using the latest browser versions: Chrome v43; Firefox v38; Safari v7+; Internet Explorer v11+.

TECHNICAL ISSUES

  • My app won't load or quits unexpectedly.

    We know that is frustrating; however, most commonly this problem can be solved by deleting the app and reinstalling it.

  • Can I watch videos when I am not connected to the Internet?

    No, sorry, you must be connected to the Internet to enjoy DestinationAmerica.com.

  • Can I watch over a cellular connections?

    You will have the best experience watching via a wireless connection, but DestinationAmerica.com will work on cellular services.

  • The video keeps freezing or is slow to load, I see something that looks like a pinwheel, the audio plays but the screen is black, or the display looks fuzzy.

    Are you trying to watch over your cell service? DestinationAmerica.com will work on 3G and 4G cellular services, but you will have a much better experience if you're connected to a wireless network.

  • I'm connected to a wireless network and I still have issues.

    Animal Planet uses adaptive bitrate streaming, which means that the quality of the video you are watching is based on the speed of your Internet service and how close you are to your wireless router.

  • I see a message "Please enable internet plug-ins in Safari settings" when I play live stream.

    Please go to Safari > Preferences > Advanced tab, and uncheck the checkbox setting labeled "Internet plug-ins: Stop plug-ins to save power"

CONTACTING US

  • How do I send you a suggestion or a question?

    We would love to hear from you! Click on the "Contact Us" link in the footer and submit your comments and questions.